A years worth of work… just gone. One simple misunderstanding of how the software worked. It was all gone. No backups. It's the cloud. You shouldn't need backups. SaaS offerings do that for you, right?
Hello Shopify Unfortunately, not in the case of Shopify. One of the nice things about Shopify, is that they allow for external parties to build tooling and sell their wares to “enhance” the Shopify platform. This also has a downside to it.